Our NPS ratings are flying up – thank you!

Předpokládaná doba čtení: 2 minuty

We really appreciate the ratings and feedback from our customers who gave us a 75 point rating in the NPS survey. We are happy to have satisfied and loyal customers and it is a commitment to us for the future.
NPS hodnocení

At Up Czech Republic, satisfied customers are at the heart of our business. We do everything we can to make them as satisfied as possible with our services and products. That is why we are constantly improving and innovating. Our clients see and appreciate this, which we are very happy about.

What does NPS mean?

Net Promoter Score (NPS) is a popular and simple tool for measuring customer satisfaction and willingness to recommend a product or service to others. The resulting number is always between -100 and +100, with higher NPS values indicating higher satisfaction levels. The measurement shows how many critics, passive customers or enthusiastic promoters a company has.

Thank you to our customers for the great reviews

Over the past year, our NPS has increased to 75 points, which is a great result! Our score has been steadily rising, with 66 points in 2022. An NPS of over 70 points is an indicator of excellent service, a great company and that we have a lot of passionate customers who are happy, loyal and recommend our services to others. And that we care about our customers and really listen to them.

NPS hodnocení Up ČR za 2023

We greatly appreciate the positive feedback from our customers and thank them for their trust. We do not rest on our laurels and promise to continue to develop our services to be simply the best in every respect.


Innovation Marketing Manager

otec dvou dcer, zastánce výkonnostního marketingu, zrychlující se půlmaratonec, amatérský milovník malých scén, fanoušek elektro swingu, kávový hedonista, veselý cyklista, užaslý pozorovatel…